Refund policy
Last updated: 7 August 2026
We want you to feel confident in your King Singh purchase. In addition to your rights under Australian Consumer Law, we accept eligible returns and exchanges requested within 14 days of delivery.
Change-of-Mind and Sizing Returns
You may request a refund or exchange if you change your mind or order an incorrect size.
To qualify, the item must:
- Be returned within 14 days of delivery.
- Be unworn, unwashed and unused.
- Have its original tags attached.
- Include its original packaging.
- Be free from: marks, make-up, deodorant, fragrance, pet hair and other signs of wear.
We reserve the right to decline a change-of-mind return where these conditions have not been met.
Sale Items
Sale items cannot be returned or exchanged for change of mind. This exclusion does not affect your rights under Australian Consumer Law where an item is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
Faulty, Damaged or Incorrect Items
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
If an item is faulty, unsafe, materially different from its description, not fit for a disclosed purpose, damaged when received or incorrectly supplied, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Contact info@kingsinghaustralia.com with your order number, a description of the issue, photographs of the item and packaging where possible, and your preferred outcome.
Providing photographs helps us assess the issue quickly but does not remove or limit your statutory rights. Consumer guarantee rights are not limited to 14 days. Where Australian Consumer Law requires us to cover reasonable return costs, we will provide return instructions or reimburse those costs.
Return Shipping
Customers are responsible for return postage for change-of-mind and sizing returns.
We recommend using a tracked delivery service and retaining your lodgement receipt. King Singh Australia is not responsible for a return parcel until it is received by us.
If an Australian exchange is approved, we will send the replacement item at no additional shipping charge.
How to Request a Return or Exchange
Email info@kingsinghaustralia.com with your order number, the reason for your return and whether you are requesting a refund or exchange.
Our team will respond with return instructions and the correct return address.
- Pack the item securely and include the original packaging.
- Send the parcel using a tracked delivery service.
- Retain your tracking number until your return has been completed.
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Do not send an item back before receiving return instructions.
Exchanges
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will contact you to arrange an alternative product or refund. Australian replacement items will be dispatched at no additional shipping charge once the original item has been received and approved.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow three to seven business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.
Original shipping charges are not refundable for change-of-mind or sizing returns.
Contact
Email: info@kingsinghaustralia.com